Customer reviews of Carson Motors Ltd

By Andy B on 05 October 2017 | Purchase not verified

I phoned and called about a a Volvo S60. He said it had a slight problem with the light on the dash board. I travelled from Manchester to Preston to view this vehicle. When I arrived hone of the dash board worked. No gauges, Speedo etc Dishonest about the fault. He also said I can only test drive the vehicle if I was going to buy it. Time wasters.

Reply from Carson Motors Ltd on 05/10/17

Dear Sir Thank you for visiting us, we are sorry for any inconvenience, we only do test drive on booked appointments, you have to understand we are very busy here with other customers so therefore all test drives need to be booked prior to viewing. kind regards

By Ro M on 17 August 2017 | Purchase not verified

Steer well clear is the only advice I can give. We purchased a Focus C Max which when we first looked at it, had the engine management light on. We were told it would be fixed before purchase. We were then allowed to take it a full 500 yards on a test drive. Within hours of us buying the car the light came back on so I got it independently tested and it was found to have numerous engine faults and the sills were found to be knackered. We then returned the car for a refund and were fobbed off with a cheque even though we had payed by card. All in all an experience never to be repeated and a dream for Trading Standards.

Reply from Carson Motors Ltd on 19/08/17

hi, we are sorry you feel this way, we tried to give you a good deal by reducing the vehicle by £200.00 and held the vehicle for 4 weeks till you arranged the payment, unfortunately after a few days of you collecting the vehicle you found a problem which at this point you contacted us, at the very first instant you was offered a full repair, replacement or refund, in which case you wanted a refund, we excepted and you was offered a cheque to which you agreed, the payment was cleared to you within 4-5 working days. we appologise once again for any inconvenience, from time to time unexpected things do go wrong but we make sure we put them right. kind regards